WORKING AUTOMATION

WhatsApp Product + Order Assistant

A WhatsApp assistant that answers product questions from structured data and captures an order when enough customer information is available.

BUSINESS PROBLEM

The problem

Product questions, stock checks, order collection, and confirmations are repetitive when handled manually through chat.

BEFORE AUTOMATION

Manual process

Read message → check product sheet → answer → collect customer details → copy order → notify owner → confirm order.

SOLUTION

Automation approach

WhatsApp Cloud API and n8n connect product data, session state, order readiness checks, Google Sheets, email notifications, and confirmation responses.

RESULT / PROOF

What the project demonstrates

The working automation handled product enquiries and order capture using structured product and order sheets, with owner and customer notifications.

LIMITATIONS

What still matters in production

Production use would require stronger inventory synchronization, payment handling, order policies, support escalation, and monitoring.